Refund Policy

How Our Marketplace Works

Indie Retro Games is a marketplace that connects buyers with independent game creators. When you make a purchase:

• Your payment goes directly to the Seller's Stripe account
• Your contract for the purchase is with the Seller, not Indie Retro Games
• The Seller is responsible for their product and any support
• Indie Retro Games does not hold or control any funds from sales

Digital Products

All products sold on Indie Retro Games are digital downloads. Under EU consumer law, you normally have a 14-day cooling-off period for online purchases. However, this right does not apply to digital content once delivery has begun.

By completing a purchase, you consent to immediate access and acknowledge that you lose your right of withdrawal once the download becomes available.

How to Request a Refund

Because payments go directly to Sellers, only Sellers can process refunds. Indie Retro Games does not hold funds and cannot issue refunds on behalf of Sellers.

To request a refund:

1. Contact the Seller directly via their profile page or the contact details on their listing
2. Explain the issue clearly and provide evidence where possible (screenshots, error messages, etc.)
3. The Seller can issue a refund through their Stripe dashboard

When Refunds May Apply

Even after waiving your right of withdrawal, you may still be entitled to a refund if:

• The product is broken — The content does not function and cannot be made to function as reasonably expected
• The product is misrepresented — The content materially differs from what was advertised in the listing
• Access was never provided — You were charged but never received access to download the content

When Refunds Typically Don't Apply

• You simply changed your mind after purchase
• The content works but you don't like it
• You have already downloaded and used the content without issues
• Your device or setup doesn't meet requirements that were clearly stated in the listing

If the Seller Doesn't Respond

If a Seller refuses a legitimate refund request or fails to respond within a reasonable time (we suggest 7 days), you may:

1. Contact us at support@indieretrogames.com to report the issue
2. We will attempt to mediate between you and the Seller
3. Sellers who consistently ignore legitimate refund requests may face account penalties
4. As a last resort, you may dispute the charge directly with your bank or card provider

Tips Are Non-Refundable

Optional tips added to support creators are considered donations and are not refundable. Only the base purchase amount is eligible for refund consideration.

For Sellers

As a Seller on Indie Retro Games, you are expected to:

• Respond to refund requests promptly and in good faith
• Process refunds through your Stripe dashboard when appropriate
• Not unreasonably refuse refunds for broken or misrepresented products

Failure to handle refunds fairly may result in account penalties under our Terms of Service .

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws regarding defective or misrepresented digital content. These rights should be exercised against the Seller.